ABOUT CONSIGNMENT
How does your consignment process work?
You may bring by items for us to consider for consignment any time during our store hours. We ask that you wait in the store while we take a quick look at what you've brought. Our merchandise is carefully curated based on quality as well as the current season, so there is a chance we may not be able to take in all your items. For a more details, see our consign page.
Is there a maximum or minimum amount of items I can consign?
We do not require a certain amount of items, but do suggest that first time consignors bring in a small selection of 5 - 10 pieces so that you may get a feel for how our process works.
How are items priced?
We base the selling price of our items on a number of factors in order to get the best prices for our consignors while remaining competitive within the resale market. We consider the original retail price of the item, popularity of the brand/style, condition, and other aspects based on thorough research of each piece.
How does payment work?
You receive a percentage of the price once an item sells. We do not buy any items out right. To ensure you get the most for your pieces, percentages are scaled based on selling price; in general, you receive 40% on items that sell under $99.99, 50% on items that sell $100.00 to $999.99, 65% on items that sell for $1,000.00 to $1,999.99, and 70% on items that sell over $2,000.00+. Payment is made in the form of checks or to be used as store credit towards a purchase.
Can I send you a picture of something I want to consign?
Absolutely! However, we cannot guarantee intake of an item we haven’t seen in person as we need to examine all pieces for condition and authenticity. Click here for more information on the types of items we take on consignment or send us an email now!
I live out of town! Can I ship an item to you to consign?
No, we do not accept remote consignments to honor our commitment to providing the best possible service on a local level.
ABOUT PURCHASES
How do I know I am buying an authentic item?
Authenticity of our merchandise is very important to us. We have worked hard to build a reputation based on honesty and integrity. We carefully examine every item that comes into our store and do in-depth research on brands and labels, to ensure we can guarantee the authenticity of the item. To supplement our in-house expertise, we use luxury authentication tool Entrupy when additional research is required.
Can I make a return or exchange?
All sales are final; returns and exchanges are not accepted. Due to the unique consignment process, once an item sells, the money is moved into the consignor account and cannot be reversed.
What if I have a concern about the authenticity of my purchase?
If we have shipped you an item you have reason to believe is inauthentic, please send us an email or give us a call! We will be happy to walk you through our authentication process. If you still have concerns, we ask that you ship the item back to us; we will complete a new scan via Entrupy for you and return the item with a certificate of authenticity.
Do you accept checks toward purchases?
We do not accept checks. We do, however, accept all credit cards and Apple Pay.
Do you have layaway?
Yes! We offer a 30 day layaway on purchases of $150+ made in-store. We require a down payment of half the total amount, including tax, at the time of purchase; you have 30 days to pay off the remaining amount. You can make as many or as little payments as you wish during that time, as long as the layaway is paid in full on or before the end of the 30 days.
Can I purchase items from your website?
Yes! Our Store page features a selection of designer purses, shoes, and accessories available for purchase with all credit cards and Apply Pay. Shipping is available via UPS Ground for a $12 fee. Orders ship within 2 days of payment.
Can I purchase items from your social media?
Items featured on Instagram or Facebook tend to sell quick, but may be purchased if available. Just give us a call or send us a message about any items you are interested in and once we have confirmed availability, we will send you a PayPal invoice via email for the total of your purchase and cost of shipping if applicable. You do not need a PayPal account to use this service.
Can I put an online order on layaway?
No, we require layaways to be set up in person. If you have begun a layaway in-store and wish to make a remote payment, send us an email and we will invoice you via PayPal.
Do you offer any online payment plans?
For website orders under $1,500 that require shipping, we do offer Afterpay as a payment option at checkout. Afterpay acts as a lender, allowing purchases to paid off with four installments over eight weeks. To make a purchase with Afterpay, simply select that option in the Payment Field at checkout; you will then be prompted to either log-in with an Afterpay account or to create a new one. Click here to troubleshoot why an order may not be eligible for Afterpay. Payments are only collected through Afterpay and not through our store. It is your responsibility to complete payments with Afterpay.
Can I pick-up an order in-store instead of having it shipped?
Yes, orders made online can be picked up in-store during our regular business hours with a valid ID.
Do you ship internationally?
No, we only ship within the continental US.
We are happy to answer any other questions. Just give us a call!
(210) 826-0606